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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All Eurowater products

Pressure and bag filters, activated carbon filtration systems, softeners, demineralizers, installations for reducing alkalinity, FSD, SILEX, EUREX, reverse osmosis stations, nanofiltration, EDI (electrodeionization), membrane and CO2 degassing, thermal and vacuum deaeration, products for UV disinfection, controls, ready-made solutions
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  • Filtering Eurowater
    Filtering
    pressure, bag, etc.
  • Ion exchange Eurowater
    Ion exchange
    FSD, SILEX, EUREX, etc.
  • Membrane filtration Eurowater
    Membrane filtration
    RO, NF, CU:RO et al .
  • Electrodeionization Eurowater
    Electrodeionization
    EDI up to 60 m3/h, EDI with PLC, etc.
  • Deaeration Eurowater
    Deaeration
    vacuum, membrane, etc.
  • Disinfection Eurowater
    Disinfection
    up to 6 m3/h, up to 18 m3/h, etc.
  • Controls Eurowater
    Controls
    SE10, SE20, SE30, etc.
  • Ready-made solutions Eurowater
    Ready-made solutions
    WTP-F, WTP-C, etc.
  • Other equipment Eurowater
    Other equipment
    MB 100, RO-C3, EF5, etc.

NEW TECHNOLOGIES GROUP

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